Global Trading Partner Community Management

Q: Can transactions be resent in GEC Hub?
A: Yes, for transactions within 7 days of receipt. If you are using a VAN, contact your VAN for document retention and redelivery. For all other retransmission requests, report an incident using 'Report Incident' or information in 'Contact Us'.

Q: Can I access transactions that are removed from ‘out’ folder in SFTP mailbox?
A: You can download transactions from the ‘archive’ folder within 14 days of transmission.

Q: How do I request a new EDI set-up for my company?
A: Please refer to slide 4 in the 'GEC Hub/Data Exchange Services Introduction' document on the homepage. Step by step process for submitting a request is available in 'Job Aids'.

Q: Where can I find Ford’s EDI specifications?
A: Visit the 'EDI Specs' page.

Q: I already use GEC Hub but have been assigned a new code. How do I get it added?
A: Submit new connection request at 'Connection Request Form'.

Q: Can I have more than one connection for a GSDB code?
A: No. Only one connection is supported for a GSDB code.

Q: I want to switch from one VAN to another. What is the process?
A: Submit a change connection request at 'Connection Request Form'. Pick the new VAN from the drop down.

Q: What is the process of getting added to the VAN list in GTPCM?
A: Review the VAN responsibilities on slides 10 and 11 of 'GEC Hub/Data Exchange Services Introduction'. If you agree, then submit a ticket for GEC Hub using information a 'Contact Us' page.

Q: How can a VAN contact Ford for support?
A: Refer to the 'Contact Us' page for details.

Q:Is Ford responsible for issues between a VAN and a supplier?
A: No. The supplier should work with their VAN. The VAN may escalate to Ford if needed.

Q: Who do I contact if I encounter a problem while using GEC Hub?
A: Use 'Report Incident' option to create an incident if you have a Covisint ID. If not, then refer to 'Contact Us' for contact details.

Q: How do I update my password for SFTP connection?
A: Use the 'Credentials Management' option.

Q: My GSDB codes are not appearing on certain GTPCM pages. How do I fix this?
A: Follow the instructions provided in the 'linked help document'.

Q: My ASN is not showing up on the Direct Data Link (eDDL). What should I do?
A: Review 997 acknowledgement from Ford for any errors. Fix the errors and resend ASN.
If you received a successful 997 and ASN still does not appear on eDDL then contact CMMS team at CMMS at 'cmmsfapa@ford.com' for all regions except EU. For EU contact CMMS at 'hlpcmmse@ford.com'.

Q: Where can I find plant address details?
A: Use the 'GSDB Online Lookup'.

Q: I have questions about EDI transactions for COPAC. Where can I find answers?
A: Refer to 'COPAC FAQs' document.

Q: Do I still need to send 997 Functional Acknowledgments on the GEC Hub?
A: YES. Suppliers must keep sending 997s after pulling documents from the GEC Hub. Automatic mailbox clearing is in place, but Ford still uses 997 information.

Q: How do I control the speed of content scrolling during an “LS” command?
A: Contact your FTP software provider for client-specific configuration instructions